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Privacy policy

Privacy policy

  1. DEFINITIONS:
  2. Personal data, Data – any information that relates to an identified or identifiable living individual.
  3. Stores – UAB “Intervilža” stores, located at Savanorių pr. 151, Vilnius.
  4. E-shop – UAB “Intervilža” e-shop www.inowood.lt
  5. IP address – an Internet Protocol address (IP address) is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication. Since these numbers are usually assigned based on country blocks, IP address can be often used to identify the country where a computer is connected to the Internet.
  6. Intervilža – UAB “INTERVILŽA”, legal entity number 110342843, PVM payer code LT103428413, registered office / correspondence address – Savanorių pr. 151, LT-03150 Vilnius. Data is collected and stored in PI “Registrų centras” of the Republic of Lithuania.
  7. InoWood – the trademark used by “Intervilža” on wood-plastic composite products.
  8. InoWood accounts – InoWood accounts in Facebook, LinkedIn and other social media providing information about InoWood products and sharing the content published by Users.
  9. Account – a result of the User registration in the Website, when an account storing their personal data and order history is created.
  10. Services – all services rendered to the User in the InoWood Website, E-shop and Stores.
  11. Privacy policy – the present privacy policy establishing the main rules for Personal data collection, accumulation, processing and retention when the User is using the Website, E-shop and / or is rendered Services in the Stores.
  12. Cookies – small text files with a unique identification number, transferred from the Website to the hard disc of the User for the Website admin could distinguish the User’s computer and see their activity in the Internet.
  13. Website – Inowood internet website with the address www.inowood.lt
  14. Password – a unique combination of letters and numbers created and known by the User only and entered at the moment of the registration to the Website and further logging into the Account.
  15. Rules –approved and valid rules for Goods purchase – sale in the E-shop.
  16. Direct marketing – an activity intended to offer goods or services and (or) ask for an opinion of individuals about offered goods or services by means of an email, phone or any other direct way.
  17. User – a natural person who visited the InoWood Website, used services of the E-shop, Stores, and whose Data is managed based on the present Privacy Policy.

 

  1. GENERAL PROVISIONS
  2. This Privacy policy regulates the main principles and procedure for the processing of personal data of the User.
  3. The processing of User’s personal data is regulated by this Privacy policy, and to the extent that it does not regulate – by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter the Regulation), the Law on Legal Protection of Personal Data of the Republic of Lithuania and other laws of the Republic of Lithuania and European Union.
  4. Users are considered to be familiarized with this Privacy policy on the Website.
  5. Based on the present Privacy Policy, Intervilža is the Data processor.
  6. When providing personal data on the Website, E-sop, Store, the User gives their consent to Intervilža to manage and process the Data for the purposes, by means and procedures stipulated in this Privacy Policy and laws.
  7. Some information asked to be provided during registration is mandatory and if refused, the User will not be allowed to use Services. During registration on the Website, E-shop, the User shall confirm accuracy and correctness of indicated personal data.
  8. Intervilža shall not be liable for inaccurate, incomprehensive or incorrect data of the User.

 

III. GROUNDS FOR DATA PROCESSING

  1. Intervilža respects the right of every User to privacy. Intervilža takes all available organizational and technical measures to secure personal data of the User and compliance of data processing actions with laws on data protection and requirements of the Intervilža Policy.
  2. Intervilža collects and processes personal data of the User under the following legal grounds:

25.1. the User shall give their consent, i.e. shall agree to follow the Rules for the use of the Website, E-shop (the Rules for goods purchase – sale) and Privacy Policy;

25.2 legal interests of Intervilža;

25.3. a concluded or performed contract when one of the Parties is a data subject;

25.4. performance of legal liabilities.

25.5. to the extent and provisions of applicable laws, one or more legal grounds above can be used to process personal data of the User.

  1. Intervilža processes the following data of the User:

 

Data collection method Data       

 

 Grounds for personal data processing                 Data processing term
Account registration First name, last name, address, email, phone No., the company (employer) name (when registering on behalf of the company). The User’s consent to use Services under terms and conditions set out in the Rules

 

 The entire period of the account use by the User. The User’s consent and proofs thereof can be stored by Intervilža for a longer period, if required, for defense in case of charges, claims or appeals.
Account administration Information provided during the registration on the website www.inowood.lt, data of log in to the account, actions in the account, including technical browsing data (IP address, log in and browsing technical information) The User’s consent to use Services under terms and conditions set out in the Rules The entire period of the account use by the User. The User’s consent and proofs thereof can be stored by Intervilža for a longer period, if required, for defense in case of charges, claims or appeals.
Purchase in the E-shop

 

 First name, last name,  email, phone No., delivery address, the company (employer) name (where goods are purchased on behalf of the company), signature (where goods are delivered to the indicated address), purchase and delivery date and time, item names, quantities, prices, payment method and payment information. The User’s consent to use Services under terms and conditions set out in the Rules 10 years from the purchase transaction
Purchase of Goods and Services in Intervilža Stores

 

 First name, last name, email, phone No., the company (employer) name (where goods are purchased on behalf of the company), signature, purchase date and time, item names, quantities, prices, payment method and payment information. The User’s order for purchase of Goods and Services (quotation) and legal liabilities of  Intervilža to sell Goods and render Services 10 years from the purchase transaction
Statistics, market and Consumer behavior research Location, purchase information (including purchase date and time, item names, quantities, price, viewed items) Legal interests of Intervilža to analyze data and deliver business reports in order to evaluate their business and respond to market changes. 5 years
Administration of Users’ inquiries, requests, comments and claims Identification and contact information provided by the User: contact information, first name, last name, phone No., email, delivery address (where Goods delivered to the address indicated by the User). An inquiry content: an event, its circumstances, data, location, the User’s request, claim or comment, item, other information given in the inquiry. Other documents and (or) data enclosed to the inquiry, e.g., receipt data, pictures etc. Legal liabilities of Intervilža to analyze and respond to users’ inquiries and legal interests to evaluate clients’ comments in order to improve quality of activities and services. 12 months

 

 

  1. COOKIES
  2. To recognize the InoWood visitor as a former user of the E-shop, to save information about goods placed in the User’s cart, to collect statistics on the E-shop visitation, information (cookies) is recorded on the User’s computer.
  3. The User may disagree with recording information on their computer (device) and using it or withdraw their consent changing the internet browser setting, in such case, however, some website functions may be disabled.
  4. Please find more about cookies, their use and withdrawal in “Cookies policy”.

 

  1. DATA COLLECTION
  2. Intervilža only receives the data directly provided by the User: when filling in the account information, purchasing in the E-shop and Store, sending inquiries.

 

  1. DATA TRANSFER TO THE THIRD PARTIES
  2. Intervilža can transfer personal data of the User to the third parties involved in performance of Service rendering and administration, such as suppliers of cargo delivery service, subsuppliers of services, suppliers of database software, suppliers of database administration services, suppliers of datacenters and cloud computing services, suppliers of direct marketing services, suppliers of market research or business analytics services and etc.
  3. Intervilža shall provide the data processor with so much data that is essential to accomplish a particular assignment or to render a particular service. The data processors shall process personal data of the User exceptionally following Intervilža orders and shall not use them for any other purposes or transfer them to other individuals without a consent of Intervilža. They shall secure data safety based on applicable laws and written agreements with Intervilža.
  4. In case an event described in the Inquiry can be recognized as an insured event, Intervilža shall hand over the User’s inquiry and data to an insurance company (-ies) where civil liability of the company and property is insured or that secure any other insurance protection related to the event indicated in the User’s inquiry. Insurance companies act as independent data processors and manage data based on terms and conditions set out by a particular insurance company.
  5. Data may also be provided to competent authorities or judiciary institutions, for example, to the Police or supervisory authorities, but only at their request and only when it is requested following applicable laws and in cases and based on procedures set out in laws, in order to secure our rights, safety of our purchasers, employees and resources, to lay, claim and defense legal requirements.
  6. In case Intervilža uses the Website analytics (e.g., Google Analytics), applied to identify how the User behaves with information given on the Website, depersonalized data of the User shall be shared by the third parties who use this information to evaluate how the Website is used, to deliver website reports for website operators regarding the website activity and to render other services related to the use of the website, internet and mobile application.

 

VII. RIGHTS OF THE USER AS A DATA SUBJECT

  1. The User shall have the right:

36.1. to get familiarized with their personal data subject to processing: to receive a confirmation if Intervilža processes their personal data, to get familiarized with processed data, to receive information about the purpose of data processing, the period of data processing, the resource of data and taking automated decisions;

36.2. to request for correction, amendment, adjustment of information if the data given in the User registration have changed or if the User believes that data processed by Intervilža is incorrect or inaccurate;

36.3. to withdraw their consent, and the data processing based on the User’s consent shall be terminated. In particular cases, this can mean that Intervilža will not be able to make their Services further available;

36.4. to request Intervilža to immediately delete personal data related to the User without grounds in case this can be grounded on one of the following reasons:

36.4.1. personal data are not required to achieve the goals based on which they were collected or otherwise processed;

36.4.2. The User withdraws their consent to process personal data and there exist no other legal grounds to process personal data;

36.4.3. The User gives no consent for data processing and there exist no superior legal reasons for data processing;

36.4.4. data processing appeared to be illegal;

36.4.5. personal data shall be deleted performing the legal liability established by laws of the European Union and Republic of Lithuania.

36.5. to request Intervilža to restrict personal data processing when one of the following cases applies:

36.5.1. the User contests the accuracy of personal data for a period during which Intervilža is able to check their accuracy;

36.5.2 personal data processing is illegal, and the User gives no consent to delete personal data and requests to restrict their use instead;

36.5.3. Intervilža needs personal data no longer for the purposes set out in Point 26 hereof; however, they are needed to the User to claim, perform or defense legal requirements;

36.6. to request for handing over the data to the data processor based on the User’s consent and using automated means. In such case Intervilža shall provide the data the User requests to transfer in a computer-readable format usually used in Intervilža systems.

36.7. to lay a claim to the supervisory institution – State Data Protection Inspectorate – by filling in and submitting a claim of an established form.

 

  1. PROCEDURE OF REQUESTING AND REQUEST HEARING
  2. Upon receiving the User’s request to provide data or implement other rights of the User, Intervilža shall be liable to identify the User. To implement the aforementioned rights of the data subject, an individual shall submit a written request (filling in an inquiry form on the website, submitting a request to the address indicated in Article X, Point 40 of the present Policy personally or by electrical means (placing a secure electronical signature)).
  3. Upon receiving the User’s request regarding implementation of any right of the data subject, and in case the checking procedure of the User indicated in Point 37 is successful, Intervilža shall be liable immediately and without grounds, but in any case at least within one month from the moment the User’s request is received and the checking procedure is completed, to provide the User with information about actions taken by Intervilža based on the request of the User. Considering complexity and number of requests, Intervilža shall have the right to extend the one month’s period for an additional month notifying the User hereof by the end the first month and clarifying reasons for such extension.
  4. Where the User submits a request by electronical means, Intervilža shall reply by electronica means, except for cases when it is not possible (e.g. due to large amount of information) or when the User prefers another method of reply.

 

  1. CONTACT INFORMATION
  2. To contact us on any questions regarding data processing, please use the following ways:

By email  dap@intervilza.lt

By phone No. +370 683 51568

Contact information of the Data Protection Officer:

Email dap@intervilza.lt

Mailing address:

UAB “Intervilža”, Attn.: Data Protection Officer

Savanorių pr.151, LT-03150 Vilnius

 

  1. DATA RETENTION TERMS
  2. Personal data shall be stored for a period not longer than necessary. The term of personal data retention shall be set out based on the index document retention, approved by the Chief Archivist of Lithuania (hereinafter the Index) and other laws of the Republic of Lithuania.
  3. Personal data that retention period is not set out in the Index shall be stored based on terms established in the present Policy.
  4. Other personal data that retention period is not set out in the Index or this Policy – no longer than it is necessary to achieve goals of personal data processing defined in the present Policy.
  5. A longer than specifically indicated in this Policy period of retention of the User’s personal data is allowed only when:

– it is essential for Intervilža to protect them from requests, claims or appeals and implement their rights;

–  a illegal act is reasonably suspected and  its investigation is in progress;

– the User’s data are necessary to properly settle a dispute or claim;

– for backing up or similar purposes;

– on other grounds stipulated in laws.

 

XII. POLICY VALIDITY AND AMENDMENTS

  1. The present Policy shall come into force from 21 May, 2018. In case of any amendments, its updated version shall be published on the website www.inowood.lt